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My Complaint Letter to KFC

Tuesday, October 21, 2008

I emailed a complaint letter to KFC this afternoon:

Date: Tue, Oct 21, 2008 at 4:41 PM
Subject: Careless service
To: customercare@kfc.ph

To Whom It May Concern:

At 12:11 noon today, I went to your Shaw Blvd. corner Marie Lane branch for a take out order of one wicked meal and one fully loaded - for me and my boss respectively. The ordering process went smoothly until I got my order and went back to our office. I ate my share ahead of my boss and realized the wicked meal I ordered is not spicy as expected. I was in the middle of my meal when my boss opened his box and found out his chicken to be spicy. We both found out I was eating his classic/regular chicken and he would be eating my spicy chicken. It turned out the crew inadvertently placed the spicy chicken into the fully loaded box and the classic/regular chicken into the wicked meal box. Needless to say, my boss didn't eat his share as he's not eating anything spicy.

I had been KFC's loyal patron for almost two decades, that despite of the fact that some of your branches didn't honor my mother's senior citizen ID (but that's another story). The latest mess caused by your crew is very disappointing not only on my part but most importantly on my boss. Customer traffic was just moderate during the time I placed my order so pressure will never be an excuse for the careless mistake. I should understand this letter of complaint will merit its purpose by advising your crews not to repeat the same blunder again in the future.

For your reference, these are the transaction details:
OR# 118-830
Crew: Tango, Mark Lexter B.
Date/Time: 10/21/2008 12:11
Transaction#: 118-10212008121152

Thank you very much.

(sgd.)
Customer

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Labels: rants

published by dodong flores 도동 플로오리스 @ 5:03:00 PM • Permalink • Links to this post • 12 comments from: Abaniko, marie, dodong flores, Dennis Villegas, carlotta, tutubi, dodong flores, watson, Joy, dodong flores, RestaurantAdik, dodong flores, •

12 Comments:

At 10:09 PM, October 21, 2008, Abaniko said…
Here's hoping your boss ate his french fries at least. Meron ba sang order na ganito?

I always ask for chicken ribs part at KFC and I make it a point to check the pack before I leave the counter. Minsan kasi ang binibigay nila ay yung super liit na pakpak. Akala mo, pakpak ng maya. Hehe.
At 1:01 AM, October 22, 2008, marie said…
Dapat kasi mag ingat naman sila, tama yan para magtanda naman sila.
At 9:34 AM, October 22, 2008, dodong flores said…
@ Abaniko: Wala kasing french fries ang fully-loaded at wicked meal. Pero may kasama siyang creamy soup at chocolate. Yung chocolate ay binigay niya sa akin at ang soup naman ay kinain niya. Kinain din niya ang kanin with mashed potato pero hindi na niya tinapos ang kanin.
Dapat pala talaga you should double-check your order before leaving the counter.

@ Marie: Kaya nga eh. There should be no excuse for their mistake kasi dapat customer-oriented sila at all times...
At 11:08 PM, October 23, 2008, Dennis Villegas said…
Oh no...I'm so sad to hear this, Pareng Dodong...what a tragedy that with a reckless mistake, your boss lost his meal...I'm very sad to hear this...
At 2:07 AM, October 25, 2008, carlotta said…
wow, so yung senior's card pala ng mum mo hindi rin in-honor sa kfc. akala ko yung sa tatay ko lang din eh. pero nagreklamo sya sa manager kaya pumayag na rin yung manager na gamitin yung card.

nakakapagtaka naman at ayaw ng ibang branches ng kfc na i-honor ang senior's id. hmmm.
At 6:41 PM, October 25, 2008, tutubi said…
no senior citizens card honored? hmmm, sue them! :P

btw, if you're available tomorrow 10am for a foodtrip at lung center market and a photo-shoot afterwards at parks and wildlife, shoot me an email at tutubi at backpackingphilippines dot com
At 9:06 PM, October 25, 2008, dodong flores said…
@ carlotta: aha! ganon ba talaga mga kfc branches? ayaw mag-honor ng senior citizen's ID?

@ tutubi: thanx for the invitation :) unfortunately, may commitment ako bukas :(
At 7:44 PM, November 01, 2008, watson said…
It's really disappointing when your take-out comes out not as you wanted it to be. I've had some chicken orders where the gravy is missing.

KFC should respond to your complaint.
At 7:27 PM, November 16, 2008, Joy said…
Ah. KFC. I don't eat there anymore because I'm pescotarian. But I used to love the Zinger sandwich!

Thanks for visiting Norwich Daily Photo and leaving your comments. Are you looking forward to the week ahead?

joy
A Pinay In England
Your Love Coach
I, Woman
At 7:34 PM, November 16, 2008, dodong flores said…
Hi, Dr. Joy. Thanx for the visit. I'm sure being pescetarian is a very healthful practice. Now, if only I can avoid those KFC foods :)
At 10:13 PM, November 21, 2010, RestaurantAdik said…
HAve you tried to contact their customer service fro proper action?

http://restaurantadik.blogspot.com/
At 8:52 PM, November 22, 2010, dodong flores said…
@ RestaurantAdik: It was only through email. I don't remember if I ever get any reply... :(

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My Complaint Letter to KFC

Tuesday, October 21, 2008

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